Night Auditor

Posted June 21, 2017

The Lord Nelson Hotel and Suites is looking for a Night Auditor to join our team!

The Night Auditor is responsible for verifying that all front office accounting records are accurate. On a daily basis, the Night Auditor is responsible for tracking room revenue, occupancy, and other front office operating statistics.

The Night Auditor prepares summaries of cash and credit card activities, reflecting the hotel’s financial performance for each day. They post room charges, room taxes, and various other services, including guest transactions that are not posted during the day by the Guest Service Agents.

Duties and Responsibilities:

  • Post and process room charges and taxes to guest accounts, including those that may not have been posed during the day and those that have been incurred during the night audit shift
  • Transfer charges and deposits to master accounts
  • Verify all charges assigned by various departments have been correctly posted and assigned to the proper accounts
  • Verify all charges posted in Visual One have been entered into the correct guest folio and no charges have been overlooked
  • Verify all account postings and balances
  • Track room revenues, occupancy percentages, and various other front office statistics
  • Prepare summary of cash and credit card activities
  • Summarize results of shift operations for management review
  • Check figures, postings, and documents for accuracy
  • Record, store, access, and analyze computerized financial information
  • Prepare end of day procedure in order to carry over to next business day
  • Balance all charges from the day, making corrections as necessary
  • Run end of day process in Visual One by following “End of Day” and Night Auditor checklists
  • Perform regular duties associated with standard front desk agent after hours. Specifically, check-in and check-out procedures
  • Perform wake-up calls
  • Respond to guest needs, special requests, and complaints in a timely manner, alerting appropriate managers as needed
  • Maintain the highest level of customer service and display professionalism at all times
  • Display appropriate two way radio etiquette at all times
  • Ability to maintain confidentiality of hotel guests and pertinent hotel information
  • Must have comprehensive understanding of hotel emergency procedures
  • Other tasks as assigned

Requirement/Experience:

  • High school diploma is required
  • Must speak, understand, and write fluently in English. Bilingualism is an asset
  • Experience working in a fast paced Hotel/Resort setting is required, at least one (1) year in a Front Office/Night Audit role
  • Strong working knowledge of the Visual One property management system is an asset
  • Experience handling guest concerns and complaints
  • Proficiency in all Microsoft Office applications, specifically; Word, Excel, and Outlook
  • Excellent interpersonal and communication skills, both written and verbal

The Ideal Candidate:

  • Flexible and able to work evenings, weekends, and holidays
  • Understands the challenges that are present in an afterhours/overnight shift
  • Organized and able to thrive in a fast paced environment while being able to manage a changing workload and meet tight deadlines

 

Please clearly demonstrate in your cover letter/resume how you meet the above requirements. We thank all who apply, only those who have been selected for further consideration will be contacted.

Please apply via e-mail to pwilliams@lordnelsonhotel.com