Feedback Form

When making your reservation, did the Agent answer the phone in a pleasant manner?

Yes

Did the Agent provide answers to all of your questions and give all the necessary information?

Yes

Comment

My overall Reservation service was:

Outstanding

Excellent

As Expected

Below Expectations

Did our Concierge greet you and offer assistance as you entered the hotel?

Yes

If yes, were they helpful?

My overall experience with the Concierge was:

Outstanding

Excellent

As Expected

Below Expectations

Did the Guest Service Agent greet and politely welcome you to the Lord Nelson Hotel and Suites at check in?

Yes

Did they give you all the necessary information and offer any assistance at check in/check out or during your stay?

Yes

My overall experience with the Front Desk was:

Outstanding

Excellent

As Expected

Below Expectations

When arriving into your guest room, was it to your satisfaction?

Yes

Why or why not?

Did our Housekeeping department provide any service during your stay?

Yes

Was it to your satisfaction? Why or why not?

My overall thoughts of my Guest Room were:

Outstanding

Excellent

As Expected

Below Expectations

Did you order Room Service, or stop by the Victory Arms Pub during your stay?

Yes

How was the service? How was the food?

My overall experience with the Victory Arms Pub was:

Outstanding

Excellent

As Expected

Below Expectations

Where did you first hear of the Lord Nelson Hotel and Suites?

Travel Agent

Friend

My Company

Website

Other

What did you enjoy most about this hotel?

Is there anything we could improve on? A service offered at other hotels you would like to see offered here?

Were there one or more members of our team who have impressed you during your stay? Who were they and what did they do?

If you were to travel again to Halifax and a room at the Lord Nelson Hotel and Suites is not available where else would you choose to stay and why?

Would you return to the Lord Nelson Hotel and Suites?

Yes

Name:

Email:

If you have any additional comments or concerns, please feel free to email guest.relations@lordnelsonhotel.com

We would love to hear from you!

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1515 South Park Street
Halifax, Nova Scotia, Canada B3J 2L2
1-800-565-2020
902-423-6331

ask@lordnelsonhotel.com

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